Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We offer free returns for 30 days from date of purchase. However, not all items are eligible. You will be notified of any exclusions on the product pages and / or at checkout.
To be eligible for a return:
*Item(s) have to be initiated for return and placed in the post within 30 days of the purchase date.
*Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
*Item(s) must be in the original packaging, which must be in original condition. This includes branded dust bags, shoe boxes and jewellery packaging. You don’t need the clear plastic packaging.
*Item(s) must be unworn and unused with the original tags still attached. Items sealed for hygiene reasons can only be returned if the seal is intact.
Are there any exclusions from the returns policy?
Due to hygiene standards/requirements, some items are non-returnable, unless deemed faulty, for example underwear, earrings and hair accessories. Always refer to the product page to find out if the item is eligible for return.
Can I return Sale items?
Yes, you can return sale items unless the product is marked as "Final sale" or “Non-Returnable” (subject to the Australian Consumer Law). We will always let you know if a particular sale or promotion excludes returns on the product page and / or at the checkout.
Shipping
We currently only ship within Australia by tracked postage via Australia Post.
Shipping is a flat rate of $9.00 on items eligible for postage. Please contact us if you wish to arrange postage for heavy items.